In compliance with the applicable laws, the Client may withdraw from the purchase for any reason, without need of any explanation and without incurring in any penalty, within 14 (fourteen) working days from the date of receiving the products.

In order to exercise this right, the Client, within the indicated periods, will give the parcel with the product to be returned to the courier who will be sent by Marrara once received the information below. This shipping will be free of charge for the customer who on the other hand won’t have the chance to pick a different courier.

Therefore, in order to exercise this right, the Client shall notify to Marrara, within the time limits indicated, to the following email address customercare@marrarashop.com. This comunication will provide anagrafic data of the Client including name, surname, address, mobile phone number, code and description of the reference to be withdrown, date of its delivery and the reason of the event. The last one is a non compulsory information to be declared.

Once received the information above, Marrara will autorise the withdraw and contact the express courier. The return will be finally accepted only if all of the requirements described below will be completely fullfilled. In particular the Client is supposed to include the withdrawal form completely filled in. (This form is available in the the Website, bottom part of the home Page, section “Archive”).

The withdrawal shipping will be at Marrara’s expenses.

In case of such event the Client shall return the products to Marrara to the following address:

Marrara, Calle Casimiro Velasco 13, 33201 Gijon, Espana. Tlf. +34 984106385

The goods must be returned intact, complete in all their parts and in their original packaging (envelopes and packaging), having been kept and used only for the time strictly necessary to establish and verify their condition, features and size, in accordance with normal diligence, there being no signs of wear or dirt. Marrara recommends to try the shoes onto a carpet.
The withdrawal form filled in each section will be included

Marrara also reminds that the right to cancel may be applied to the purchased product as a whole; it is not in fact possible to return only part of the purchased product (for eg., accessories, complementary items, etc.).
The product must be complete and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessories: labels, cards, tags, seals, etc.);

Marrara shall arrange to refund the Client for the whole amount paid within 14 (fourteen) days from the date of the Client comunication, by transferring the debited amount, via the same payment method used by the Client for the initial transaction, unless otherwise agreed

Marrara may withhold the refund until the returned product is received .

In the unlikely case that the withdraw may not be accepted, Marrara shall arrange to return the purchased product to the Client, charging the shipping costs to the same.


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